![]() Today when they asked for help, I connected OK but my connection timed out after 5 minutes because I was required to remotely update to Teamviewer14. It has worked perfectly when needed for over a year. I also set up my own laptop to dual boot the native Windows 10 and also Linux Mint 17.3 so that if necessary I could replicate what they were failing to do using the same build spec. I installed on it the then latest Teamviewer which was Version 12, which started on boot so that if they had problems I could connect and see what was going on. ![]() I was asked by a relative if I could provide their first ever computer and because they had never previously used Windows I decided to give them a laptop with Linux Mint 17.3 because that cane pre-configured with Firefox browser, Thunderbird e-mail client and LibreOffice for document handling. Was thinking of picking up a teamviewer license and try to sell this as a service for people having our problem, to get the investment back from the license.But it seems still to expensive for me and I don't have that much time. Last and easiest solution, find someone who's holding a paid teamviewer license, ask him for help and if he can do the work for you, because he can still connect to devices running old teamviewer software. Haven't done this by myself for all machines, but I will do within the next days and I can confirm it works. ![]() The sticky part is still to find a way, for connecting to the lost device through any other device in same network or travelling a lot, just to set up the VPN software. Creating and running a own VPN-Server is not that difficulty and there should be software distributions for nearly every OS, that can be installed on the devices running old teamviewer versions. I would advice OpenVPN, seems like a pretty solid and easy solution. Because as long as the connections are only within a local network, everything still works as in the past!But you need to use the local IP for the connection,not the teamviewer ID! Knowing this fact gives us the solution for all the other people that are still kicked in the **bleep** (me too): You need to set up a VPN and with help of this, you can reconnect to the devices again, because the VPN will do the tunneling part for teamviewer, that teamviewer server are not doing anymore. After this step you can use teamviewer software to connect to your machine running the old version. If you have nobody who can do that, you could build a small barebone pc or raspberry pi and send it to that location.All you need to do is to connect to this mobilephone/laptop/barebone/raspberry through any other remote software (but not teamviewer !). Check first, everyone who is having a device that's possible able to run teamviewer version 14, but you can't update remotely for now: you need to ask someone with a mobile phone or laptop to connect to exactly the same network, where the device with the old teamviewer version is connected to. To fix this there are still other ways, maybe not that easy, but even more comfortable as travelling around the whole world. But this is no solution for people who haven't attached the devices to their account and even not for people having devices that are not supported by teamviewer version 14 ! With this way someone may can reconnect to his lost devices. After you have created the policy you can drag in your devices to the policy list, and the machines should self update to teamviewer 14 within next 7 days. It's stated that you could create a new policy that will configure teamviewer software to automatic update to the newest version and search for updates within 7 days. There is a new area for managing policies. If you attached the devices that are running an old teamviewer version to your teamviewer account(not a lot of people are doing this), than you can logon on teamviewer webpage. Googling around and grabbing all usefull stuff upon teamviewer community portal, there is only one good solution and this only applies to a handful of people. ![]() As far as I experienced in the last weeks, only paid license holders are still able to connect to older versions. For sure, connecting from a machine running teamviewer 14 to nearly any other systems with older teamviewer versions (down to v9 I think) will still work! Everything you need is just a paid teamviewer license. I don't want to fool around anymore, because yes we live in a capitalist system and I can't expect teamviewer company for using their server capacities, for the needs that fits me, a user with a free license.
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